Online Support

We are constantly working at improving UDesign Online to make it a better
facility to help you use your software to the maximum.

Getting the Best out of UDesign

If you are in the process of purchasing a new computer system, we recommend reading the guide linked below to help you decide on an appropriate system for your needs. This guide outlines the key hardware specifications required to run UDesign on your System and get the best out of our software.

Please Click Here or on the Button Below to view the article:

PC / Laptop Minimum Requirements

Please note that the below spec is a bare minimum.
We would advise that your system exceeds this spec to get the most out of the software.

  • Intel i3 3rd Generation Processor or Equivalent (Recommended – Intel Core i5 4th Generation)
  • 4Gb RAM (Recommended – 8GB)
  • 2Gb Hard Disk free space
  • Directx 11 or Later Compatible Video Card (Recommended – Dedicated Nvidia 1GB Graphics Card)
  • Mouse or trackpad (Recommended – USB Mouse)
  • Screen resolution of 1024×768 24 bit colour (True Colour) (Recommended – 1920 x 1080 Full HD monitor)
  • Microsoft Windows Windows 7, 8/8.1 and 10 (Recommended – Windows 10)

Currently, we DO NOT recommend high DPI monitors (4K, UHD, Retina, or monitors with non-standard resolution). We advise a max of 1920 x 1080 – 16:9).

UDesign on Mac

UDesign will NOT run natively on Apple branded computers as it is designed to run in Windows and NOT in Mac OS X.

However, Intel-based Apple computers are capable of running Windows with the use of BootCamp and a Windows licence. Other methods of running Windows on a Mac are not supported.

So if you wish to run UDesign on such computers you will need to set up a Windows environment first and install UDesign into it.

Any decision to upgrade the hardware or operating system to improve your experience or meet the minimum requirements is your responsibility.
We always recommend you seek the advice of a professional IT company or consultant before making any changes to your system.

Downloading the Support Assistant

To download UDesign Support so that a member of the Support team can access your computer,
Please Click Here or on the Button Below:

Videos & Tutorials

To view our Support Video simply click on a box below.
Or, if you would prefer to view them on Youtube, then Please Click Here

Downloading Helpsheets & Guides

Click on one of the Guide Titles below to automatically download the file.
or to Visit our Knowledgebase for Please Click Here

Accessing the Knowledgebase

To access the UDesign/Roofwright Knowldgebase
Please Click Here or on the Button Below: